Episode 3

The Ruby Freelancers Show 003 – Firing Clients


February 13th, 2012

57 mins 26 secs

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About this Episode


Charles Max Wood (twitter github Teach Me To Code Rails Summer Camp)
Eric Davis (twitter github blog)
Evan Light (twitter github blog)
Jeff Schoolcraft (twitter github blog)


George Bush misquote
Non-payment/Late payments
Lack of Communication
Working for a client is like a dating relationship
Local vs. Remote
Corporate Culture
Find clients who are willing to learn
Communicate before you fire the client
Watch out for people who push back on non-negotiables in your client
The client must sign a contract
It makes a difference if the client appreciates your work
If things become emotional, just nod and say "Thank you for the feedback."
Watch out for long silent spells
Zero Bullshit Policy
We want clients to be more like business partners rather than masters (with us as servants)
The Shrink Principle
Have a website
3 day reminder from the billing system
F*** you, pay me.
Make sure you get a deposit
Be helpful and professional
Punctuality for meetings
Overused relationship metaphors
Fire them as soon as possible if it can't be saved
Book Yourself Solid by Michael Port


The Secret of Consulting by Gerald Weinburg (Evan)
The SaaS class at UC Berkeley (Jeff)
The SaaS book for the UC Berkeley class (Jeff)
Stanford on iTunes U for iOS (Jeff)
FutureRuby talk by Dr Nic (Eric)
F**k it (Eric)
Hubspot (Chuck)
The Third Tribe (Chuck)